Client Support & Lifecycle Services Officer
Hybrid / Prague 8 /
Hybrid
Lokation: Prague 8, HO 2x (Onboarding phase requires at least 4 weeks full onsite.)
Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior
Form of cooperation: Contraktor
Start date: 9/2025
Allocation: Full-Time
Allocation length: Long term (until end of the year with very high probability for extension for whole 2026 and beginning of 2027)
Role Overview:
- As part of a dedicated task force within a strategic project, you will play a dual role combining client lifecycle management and technical setup support. This position requires a detail-oriented and client-focused professional who can manage documentation, validate critical information, and ensure accurate system configurations across multiple platforms.
Key Responsibilities:
- Analyze and validate client documentation for completeness and compliance.
- Verify the authenticity of signatures and other critical client information.
- Ensure accurate setup and maintenance of client data across various internal systems based on validated documentation.
- Support clients with their connectivity setup and troubleshoot related issues.
- Coordinate workflows and task tracking using Jira.
- Collaborate closely with internal stakeholders (e.g., Sales, Compliance, Governance Hub) and external clients to ensure seamless onboarding and lifecycle management.
Required Skills & Qualifications
- Proficiency in written and spoken English (German at B2 level is a plus).
- Experience in client onboarding, account creation, or technical setup is highly desirable.
- Strong attention to detail and accuracy in handling sensitive documentation.
- Excellent communication skills with a client-centric mindset.
- Proactive and solution-oriented approach to customer support.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office and Teams; familiarity with SAP and Jira is a plus.
- Ability to work independently and collaboratively in a fast-paced, international environment.
