Provide expert Windows-based server and endpoint support, ensuring stable, secure, and high-performing infrastructure while performing basic SQL Server DBA tasks, Citrix administration (beneficial), certificate management, and day-to-day ITIL-driven incident, reuqest and change management.

Core Responsibilities:

Windows OS Support
• Install, configure, support and maintain Windows Server (2019/2022) in virtual environment (VMware).
• Apply patches, updates, and security hardening in line with BNP Paribas policies.
• Troubleshoot OS-level issues (crashes, performance bottlenecks, boot failures, etc.).
• Advanced PowerShell scripting for automation, configuration management, and remediation
• Strong grasp of Active Directory, Group Policy, DNS, DHCP, and related services
 
SQL Server (Basic DBA)
• Perform routine database backups, restores, and integrity checks on demand.
• Monitor SQL Server performance, identify and resolve basic issues (blocking, slow queries, log growth).
• Apply patches and security updates; assist with basic tuning and capacity planning.
 
Daily Operations & Monitoring
• Monitor system events, alerts, and logs (Dynatrace, Nagios, etc.) for anomalies. 
• Manage the ServiceNow ticket queue: prioritize, assign, and resolve incidents/requests.
• Escalate critical issues to specialized teams (cybersecurity, networking, storage, etc.).
 
Certificate Management 
• Renew, deploy, and revoke SSL/TLS certificates for internal/external systems using Certis (or equivalent).
• Monitor certificate expiration and collaborate with application teams to avoid service impact.
 
Citrix Systems Support (Beneficial) 
• Administer Citrix Virtual Apps and Desktops (CVAD) environments. 
• Resolve user session issues (logon failures, latency, profile corruption).
• Maintain Citrix infrastructure: Delivery Controllers, StoreFront, Gateways, Licensing, and related components. 
 
Incident & Change Management (ITIL)
• Follow ITIL processes for incident resolution, problem management, and change implementation.
• Document root causes, solutions, and post-incident reviews in the central knowledgebase.
• Ensure SLA compliance for response and resolution times.
 
Knowledge Sharing & Collaboration
• Document configurations, procedures, and run-books; contribute to the central knowledge base.
• Mentor junior engineers and share best practices across the infrastructure team. 

Required Qualifications:

• 3+ years hands-on experience administering Windows Server and client OS in a medium-to-large enterprise.
• Fluent English spoken and written (min. level B2)
• Strong grasp of Active Directory, Group Policy, DNS, DHCP, and related services.
• Advanced PowerShell scripting proficiency
• Experience with virtualization (VMware) and storage (SAN/NAS). 
• Basic SQL Server DBA skills: backups/restores, integrity checks, performance monitoring.
• Familiarity with patch-management tools and monitoring solutions (Dynatrace, Nagios, etc.).
• Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).
• ITIL Foundation awareness (incident, request, change, problem management). 

Preferred Qualifications:

• Experience with Axway Transfer CFT administration
• Experience with Citrix Virtual Apps and Desktops (CVAD) administration.
• Scripting experience in Python or Bash for cross-platform automation.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 

Soft Skills:

• Analytical mindset with strong problem-solving abilities.
• Excellent communication – able to explain technical concepts to both technical and non-technical stakeholders.
• Team-oriented, proactive, and comfortable in a fast-paced, change-driven environment. 
• Commitment to continuous learning and knowledge sharing.
• Meet agreed deadlines